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FAQs (Frequently Asked Questions)

River View Heating & Cooling Inc. FAQs

Do you have any question about the services that we provide? If yes, contact River View Heating & Cooling Inc. We want our customers to be well-informed. Hence, we have answered some of the commonly asked questions about our services. You can also contact us for any other query you might have.

Get a manufacturer’s warranty on all our air conditioning products.

How often should I replace my system air filter?

The standard one inch thick fiberglass filter should be replaced every 3 months and more often, if children or pets are present in the home. Higher efficiency 4-5 inch thick filters should be replaced every 12 months and more often (semi-annually), if children or pets are present to generate more airborne particles. For more information on filter types, filter efficiency ratings, and the optimal air filter system for your home, call River View Heating & Cooling Inc. at 513-252-2747.

How do I know if my air conditioner or furnace should be repaired or replaced?

Age and condition of the existing unit, repair cost estimates, whether this home will be your long-term residence, and whether your furnace needs to be replaced are some of the key factors in choosing to repair or replace your existing system. As a general rule, if your air-conditioner is over 13 years old and requires costly repairs, a new system is recommended. A new unit will be more reliable, energy efficient, comfortable service, plus a warranty to cover repairs. Savings of more than 30% or so from utility bills and also savings from future repair costs covered under warranty will pay for the new A/C over time (about 7 years).

What is a heat pump?

A heat pump is commonly used in an all-electric home to heat (and cool) the home. The outdoor unit resembles an air conditioning unit but is designed to extract ‘heat’ from the outdoor air and transfer it to an indoor coil. The heated indoor coil then warms the air forced through the coil by the air handler (fan) in the furnace to warm your home. When the winter air drops below a certain preset temperature (20° F-30° F), the thermostat shuts down the heat pump, and the furnace takes over to keep your home cozy. In summer, the process is reversed and the heat pump acts like an air conditioner to cool your home.

How do I know if my furnace is working properly?

The main function of your furnace is to maintain indoor temperature at the temperature set point on your thermostat. If you have selected 70° F as the set point, and the thermometer reading varies 3° F or more above or below the set point your heating system may be malfunctioning. Listen for abnormal sounds (grinding, squeaking, popping, banging, clicking etc.) that are likely indicators of furnace problems. Even if the heating system is maintaining temperature, a plugged air filter or dirty blower (fan) wheel often causes low air flow, extra-long cycle times, and ultimately a shutdown of the entire system.

What should I check prior to calling for furnace repair?

Be sure that the thermostat is set at an acceptable temperature (68° F-75° F), that it is in heat mode, and that the air handler is in manual or auto mode. Check the filter and change if it’s clogged and restricting air flow. Be sure that the furnace breaker in the main electric service panel is in the on position. The toggle switch connected to the wire from the furnace must also be in the on position. If your gas furnace is 90% efficient or higher, check where the plastic intake and exhaust pipes terminate outdoors to be sure that there are no obstructions blocking the openings. Check that the furnace front door is securely fastened in place so the fan safety switch is depressed in the on position.

What you can expect on installation day

STEP 1: A qualified expert installer will arrive at your home. He’ll introduce himself, review your work order and survey your home for the work about to be performed. He’ll lay out drop cloths and carpet protectors as needed to protect your home.

STEP 2: After removing refrigerant and dismantling your current equipment, the installation area will be prepared for your new system and the old equipment will be removed from your property. The amount of time needed to complete this step will vary with the complexity of your job.

STEP 3: Your new home comfort system will be installed. Some of the items installed include new electric disconnects and weatherproof conduit, new line sets or flushing of existing lines if they can be reused, new pre-formed pad for the condenser to sit on outside, safety shut off switches for drain overflow protection, new digital programmable thermostat for accurate temperatures.

Once the installation is complete the work area will be cleaned up. A yard sign will be placed in your yard to let all your neighbors know you have a new energy-efficient home comfort system.

STEP 4: The factory trained installer will then perform start-up to ensure that your system is set up to operate at its peak efficiency.

Some of the items included will be checking gas pressures, checking electrical connections and motor operations, ensuring that a complete pressure test and evacuation has been completed on all refrigerant bearing units and testing the function of the new equipment.

The installer will be happy to answer your questions about the basic maintenance, filter changes and thermostat operation of your new system.

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